Privacy policy
This explains what we collect when you use this website or train with us, what we do with it, and how to reach us about it.
Who we are
Bootcamp SE16 and Bootcamp BR2 are trading names of Pro Impact Fitness Ltd, registered at 86 Oakdene Road, Orpington, Kent BR5 2AW. You can reach us at info@bootcampse16.co.uk or on 07496 871663.
What we collect
When you fill in a form on this site we collect the details you give us, which is normally your name, email address, phone number and the location you are asking about, plus anything you choose to write in the message box.
Our web server keeps standard logs, including your IP address and the pages you request. If you allow cookies, we also collect how you use the site, such as the pages you view, how long you stay and the site you arrived from.
If you become a member we also hold the health questionnaire information you give us, because we need it to keep you safe in sessions.
What we use it for
We use your details to reply to you, to arrange and run your training, to keep you safe during sessions, and to administer memberships and payments.
We do not sell your information, and we do not pass it to unrelated third parties for their own marketing.
We share information only where we have to: with our booking and payment provider so that memberships work, with the customer management system we use to reply to enquiries, with Google and Meta if you allow cookies (see the cookies section), and where the law requires it. If you message us on WhatsApp, that conversation is handled by WhatsApp, which is owned by Meta.
Cookies, analytics and advertising
When you first visit, we ask whether you are happy for this site to use cookies from Google, Meta and Microsoft. If you choose Allow, we use Google Analytics to see which pages people use, Microsoft Clarity to see how people move around a page (heatmaps and anonymised recordings of clicks and scrolling), and tags from Meta (Facebook and Instagram) and Google Ads to measure our adverts and to show them to people who have visited the site. If you choose No thanks, none of them load.
When you send an enquiry, those tags are told that an enquiry happened. They are not sent your name, your contact details or anything you wrote. Clarity is set not to record what you type into a form or the answers you give in our quiz.
You can change your cookie choice at any time.
Marketing email
If we email you about sessions or offers, every message identifies us clearly and includes a way to unsubscribe. Unsubscribing takes effect straight away and does not affect your membership.
How long we keep it
We keep enquiry details for as long as it is reasonable to expect a reply might still be useful, and member records for as long as you are a member plus the period we are required to keep business records.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email info@bootcampse16.co.uk and we will deal with it.
If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Security
We store personal data securely and restrict who can see it. Please note that email is not a secure medium, so never send us card details or other sensitive information by email.
Changes
If we change this policy we will update this page. We will not start using information we already hold in a way that is materially different without telling you first.