Bootcamp SE16 & BR2 Terms & Conditions
1. General Information
1.1 Bootcamp SE16 & BR2 is the trading name of Pro Impact Fitness Ltd, registered at 86 Oakdene Road, Orpington, Kent, BR5 2AW.
1.2 Bootcamp SE16 & BR2 provides outdoor exercise classes, online training, mobile personal training, and specialist fitness programmes under appropriate agreements with partner venues.
1.3 By participating in any Bootcamp SE16 & BR2 session, event, course, or service, the Client confirms that they have read, understood, and accepted these Terms and Conditions.
1.4 Bootcamp SE16 & BR2 does not guarantee specific results. Individual progress will depend on factors such as effort, consistency, lifestyle, and adherence to guidance provided.
2. Media and Intellectual Property
2.1 Bootcamp SE16 & BR2 reserves the right to take photographs and video recordings during sessions. These may be used for promotional and marketing purposes unless the Client has opted out in writing or has verbally informed a coach prior to filming.
2.2 All materials produced by Bootcamp SE16 & BR2, including but not limited to websites, forms, images, and graphics, remain the intellectual property of the business and must not be copied, shared, or reproduced without permission.
2.3 Any information provided by Bootcamp SE16 & BR2, whether online or in person, is intended for general guidance only and should not be considered a substitute for professional medical advice.
2.4 Clients agree not to use any information, session content, or data obtained through Bootcamp SE16 & BR2 for personal or commercial gain.
3. Payment Terms
3.1 General
3.1.1 Bootcamp SE16 & BR2 offers monthly memberships, trial periods, personal training sessions, and specialist programmes.
3.1.2 All payments are processed through the TeamUp booking system. By completing a purchase or setting up a subscription, the Client agrees to these Terms and Conditions.
3.1.3 Failure to attend booked sessions does not entitle the Client to any refunds, credits, or extensions outside of the terms outlined below.
3.2 Trials
3.2.1 Trial memberships are offered through Bootcamp SE16 & BR2 and are processed via the TeamUp booking system. Full payment is required at the time of purchase, and all trial purchases are non-refundable.
3.2.2 The trial must begin on the agreed start date selected at the time of purchase or registration. This start date may be amended a maximum of two times.
3.2.3 If the Client does not activate or attend any sessions within two (2) months of purchase, the trial will automatically expire without refund or transfer.
3.2.4 Trials cannot be extended, paused, or transferred to future offers unless agreed in writing by Bootcamp SE16 & BR2.
3.2.5 Each Client is entitled to one trial only. Any attempts to purchase additional trials or bypass standard membership rates may be declined or refunded at the discretion of Bootcamp SE16 & BR2.
3.2.6 The trial allows attendance up to the number of sessions specified within the advertised timeframe. Any unused sessions will not roll over.
3.2.7 By commencing a trial, the Client confirms that they have read, understood, and accepted all Terms and Conditions, including health, safety, and cancellation policies.
3.3 Monthly Memberships
3.3.1 Monthly memberships are processed via TeamUp and operate on a rolling basis, renewing automatically each month.
3.3.2 Payment dates are set on the 1st, 15th, 21st, or 30th of each month, depending on the chosen billing cycle.
3.3.3 Once a subscription payment has been processed, it is non-refundable.
3.3.4 Memberships require one full payment’s notice to cancel. Notice must be submitted via email to support@bootcampse16.co.uk before the next billing date.
3.3.5 If the notice deadline is missed, the next scheduled payment will still be processed.
3.3.6 Members may request to downgrade their membership plan by providing 30 days’ notice aligned with their billing cycle.
3.3.7 Memberships may only be paused in cases of injury preventing training for more than two weeks or due to pregnancy. Bootcamp SE16 & BR2 reserves the right to request medical confirmation before approving a pause.
3.3.8 Membership holds cannot be applied retrospectively and may last for a maximum of three months. A monthly hold fee of £25 will apply.
3.3.9 All membership changes, cancellations, and requests must be submitted via email to support@bootcampse16.co.uk. Messages sent via phone, WhatsApp, or social media will not be accepted as formal notice.
3.4 Catch-Up Sessions
3.4.1 Certain memberships include a fixed number of sessions per week.
3.4.2 Catch-up sessions may be granted for genuine illness, holidays, or unavoidable absence and must be used within 14 days of issue.
3.4.3 All catch-up sessions must be requested via email and cannot be automatically applied.
3.4.4 Catch-up sessions may be used for either online or outdoor sessions, depending on the membership type.
3.4.5 Catch-up sessions are only available to weekly allowance memberships and do not apply to monthly allowance memberships.
3.4.6 Catch-up sessions are non-transferable, cannot be extended, and must be used within the active membership period.
3.4.7 A maximum of eight weeks’ worth of catch-up sessions may be requested within a 12-month period.
3.5 Courses & Programmes
3.5.1 All courses and programmes are non-refundable once purchased.
3.5.2 Courses must be attended consecutively. Missed sessions cannot be transferred or credited to future courses.
3.5.3 Course places are limited and non-transferable.
3.5.4 Purchase of any course confirms acceptance of these Terms and Conditions.
3.6 Personal Training
3.6.1 Personal training sessions are sold individually or in blocks and are non-refundable once purchased.
3.6.2 Blocks of five sessions must be used within two months, and blocks of ten sessions must be used within three months.
3.6.3 A minimum of 24 hours’ notice is required to cancel or reschedule a session. Failure to provide this notice will result in the session being deducted.
3.6.4 In the event of trainer illness or unavailability, remaining sessions may be transferred to another qualified trainer.
3.6.5 Monthly personal training subscriptions follow the same cancellation notice period as standard memberships.
3.6.6 Medical pauses for personal training follow the same conditions outlined for memberships.
3.7 Cooling-Off & Chargebacks
3.7.1 Once a Client has begun or scheduled their first session, services are considered active and fall outside of the standard 14-day cooling-off period.
3.7.2 In the event of a payment dispute or chargeback, Bootcamp SE16 & BR2 reserves the right to provide evidence including signed agreements, attendance records, and these Terms and Conditions. Any fees incurred as a result of invalid disputes may be recharged to the Client.
3.8 Session Cancellations
3.8.1 Outdoor and online sessions require a minimum of four hours’ notice for cancellation.
3.8.2 Personal training sessions require a minimum of 24 hours’ notice.
3.8.3 Late cancellations or missed sessions will be deducted from the Client’s session allowance.
3.8.4 Bootcamp SE16 & BR2 reserves the right to cancel sessions due to weather conditions, trainer illness, or restricted access to venues. Where possible, alternative sessions will be offered.
3.8.5 Bootcamp SE16 & BR2 shall not be held responsible for disruptions caused by circumstances outside of its control.
3.9 Bookings
3.9.1 Members may book sessions up to three weeks in advance through the TeamUp system.
3.9.2 Bookings may be made up to five minutes before the session start time, subject to availability.
3.9.3 It is the responsibility of the Client to manage all bookings, cancellations, and waitlists.
3.9.4 Repeated late cancellations or no-shows may result in temporary restrictions on booking privileges.
3.9.5 Bootcamp SE16 & BR2 reserves the right to manage class sizes, bookings, and waitlists to ensure fair access.
3.9.6 Late arrivals may not be admitted if doing so would impact the safety or structure of the session.
3.10 Timetable & Session Changes
3.10.1 Bootcamp SE16 & BR2 reserves the right to amend session times, locations, coaches, or timetable structure where necessary for operational reasons.
3.10.2 Where possible, reasonable notice will be provided in advance of any changes.
4. Health, Safety & Conduct
4.1 All Clients must complete a health questionnaire prior to participating in any sessions.
4.2 Clients must inform Bootcamp SE16 & BR2 of any changes to their health, including injuries, pregnancy, or medical conditions.
4.3 Bootcamp SE16 & BR2 may request medical clearance where appropriate.
4.4 Participation may be suspended where a Client’s health or behaviour poses a risk to themselves or others.
4.5 Any inappropriate or antisocial behaviour may result in termination of membership without refund.
4.6 Clients agree to follow all instructions provided by trainers during sessions.
4.7 All equipment must be used as instructed. Misuse of equipment may result in removal from sessions.
5. Children
5.1 Children may only attend designated sessions and remain the responsibility of their parent or guardian at all times.
5.2 Children must not interfere with equipment or disrupt sessions.
5.3 Bootcamp SE16 & BR2 accepts no liability for children present during sessions.
6. Liability & Waiver
6.1 Participation in physical exercise involves inherent risk.
6.2 By attending sessions, Clients accept full responsibility for their participation.
6.3 Bootcamp SE16 & BR2 is not liable for injuries related to undisclosed medical conditions.
6.4 Clients are responsible for exercising within their own limits.
6.5 Bootcamp SE16 & BR2 shall not be held responsible for injuries unless caused by proven negligence.
6.6 Bootcamp SE16 & BR2 is not responsible for loss or damage to personal belongings.
7. Termination
7.1 Bootcamp SE16 & BR2 reserves the right to terminate memberships in cases of non-payment, breach of terms, or inappropriate behaviour.
7.2 No refunds will be issued following termination.
7.3 Bootcamp SE16 & BR2 reserves the right to refuse participation where necessary.
8. Data Protection
8.1 Bootcamp SE16 & BR2 collects and stores personal data for operational, safety, and communication purposes only.
8.2 All data is stored securely in compliance with UK GDPR and the Data Protection Act 2018.
8.3 Personal information will not be shared with third parties except where required by law or for payment processing.
9. Laws & Jurisdiction
9.1 These Terms and Conditions are governed by English law.
9.2 Both parties agree to submit to the jurisdiction of the English courts.
9.3 These Terms constitute the entire agreement between the Client and Bootcamp SE16 & BR2.