Terms and conditions

These terms apply to everyone who trains with Bootcamp SE16 or Bootcamp BR2. Taking part in a session means you accept them.

General

Bootcamp SE16 and Bootcamp BR2 are trading names of Pro Impact Fitness Ltd, registered at 86 Oakdene Road, Orpington, Kent BR5 2AW. We provide outdoor group exercise sessions and small group personal training, including at partner venues.

We do not guarantee particular results. What you get out of training depends on your effort, your consistency and the rest of your life around it.

Memberships and payments

Memberships and trials are handled through TeamUp. Memberships have a three-month minimum term, then renew automatically each month. Payments already taken are non-refundable.

To cancel, email info@bootcampse16.co.uk giving one full payment's notice before your next billing date. Notice given by phone, WhatsApp or social media is not valid, because we need a written record.

Downgrades need thirty days' notice aligned to your billing cycle. Memberships can be paused for injury lasting more than two weeks or for pregnancy, for up to three months, and we may ask for medical confirmation.

Trials are paid for in advance and are non-refundable. A trial cannot be paused, extended or transferred, and there is one trial per person.

Booking and cancelling sessions

Members book through TeamUp up to three weeks ahead, and up to five minutes before a session starts, subject to space.

Group sessions need at least four hours' notice to cancel. Personal training needs twenty-four hours. Late cancellations and no-shows come out of your allowance.

We may cancel a session because of weather, coach illness or venue access, and will offer an alternative where we can. We may also change session times, locations, coaches or the timetable, and will give notice where possible.

Catch-up sessions

If you are on a weekly allowance membership and miss a session through genuine illness, holiday or something unavoidable, you can request a catch-up by email. Catch-ups must be used within fourteen days and within your active membership, and are capped at eight weeks' worth a year.

Personal training

Personal training sessions are non-refundable. Blocks of five sessions must be used within two months and blocks of ten within three months.

Health, safety and conduct

Everyone completes a health questionnaire before training, and you must tell us about injuries, pregnancy or medical conditions, including anything that changes later. We may ask for medical clearance.

Please follow the coach's instructions and use the equipment as directed. We may suspend participation where someone's health or behaviour creates a risk, and we may end a membership for antisocial or inappropriate behaviour without refund.

Photographs and video

We sometimes photograph or film sessions to use in our own marketing. If you would rather not appear, tell a coach or put it in writing and we will make sure you are left out.

Liability

Exercise carries inherent risk. By taking part you accept responsibility for working within your own limits. We are not liable for injury arising from a condition you did not disclose, except where loss is caused by our proven negligence. Personal belongings are your responsibility.

Data protection

We handle personal data in line with UK GDPR and the Data Protection Act 2018. See our privacy policy for the detail.

Law

These terms are governed by English law and both parties submit to the jurisdiction of the English courts.